Refund Policy
Effective Date: November 23, 2024
At Cartwait.com, we strive to provide our customers with high-quality digital products and a seamless user experience. Due to the nature of digital goods, refunds are typically not offered once a product has been downloaded or accessed. However, we have established the following guidelines to ensure transparency and customer satisfaction.
1. Digital Products Are Non-Refundable
- Digital products like eBooks, templates, graphics, videos, and audio files are non-tangible and immediately accessible upon purchase.
- Once a product is downloaded or accessed, it is considered “delivered,” and no refund will be issued except in specific situations outlined below.
2. Situations Where Refunds Are Issued
2.1 Technical Issues with the Product:
A refund may be considered in cases where:
- The digital product is corrupted or unusable.
- The buyer provides documented proof of the issue (e.g., screenshots or error logs).
Resolution Process:
- Customers must report the issue within 7 days of purchase by contacting our support team at help@cartwait.com.
- Our team will first attempt to resolve the issue by offering product redelivery or technical support. If the issue remains unresolved, a refund may be processed.
2.2 Duplicate Purchases:
- If a customer accidentally purchases the same product twice, a refund for the duplicate transaction may be issued.
- Customers must contact support within 7 days of the duplicate purchase and provide proof of both transactions.
2.3 Unauthorized Transactions:
- If the purchase was made without the customer’s consent (e.g., fraudulent transactions), a refund may be granted after verification.
- Customers must provide proof, such as a bank statement or PayPal/Cashfree/Instamojo transaction details.
3. Situations Where Refunds Are Not Issued
3.1 Change of Mind:
Refunds will not be provided if:
- The customer decides they no longer want the product after purchase.
- The customer expected features or functionality not explicitly mentioned in the product description.
3.2 Incompatibility with Software or Devices:
- It is the buyer’s responsibility to check the product description for compatibility requirements. Refunds will not be issued for products that are incompatible with the buyer’s software, device, or platform.
3.3 Failure to Download:
- Customers are responsible for ensuring they download the product within the stipulated time frame. Refunds will not be issued if the download link expires and the customer has not contacted support.
4. Refund Process
4.1 Contact Support:
- To request a refund, customers must email help@cartwait.com with the following details:
- Order ID
- Email address used for the purchase
- Detailed explanation of the issue
4.2 Review Timeline:
- Our team will review refund requests within 5-7 business days and notify the customer of the outcome.
4.3 Refund Method:
- Approved refunds will be issued via the same payment method used for the purchase. The timeline for receiving the refund depends on the payment gateway (e.g., Cashfree, Instamojo, PayPal).
5. Payment Gateway-Specific Policies
Cartwait.com processes payments securely through trusted gateways:
- Cashfree Payment Gateway
- Instamojo Payment Gateway
- PayPal Payment Gateway
Each gateway has its own refund timelines and policies. Customers are encouraged to review the gateway’s refund terms if applicable:
6. No Liability for Third-Party Products
If a product includes third-party integrations or resources, Cartwait.com is not responsible for any incompatibility, malfunction, or quality issues associated with third-party elements. Refunds will not be issued for problems arising from third-party tools.
7. Updates to This Policy
Cartwait.com reserves the right to modify this Refund Policy at any time. Updates will be posted on this page with an updated “Effective Date.” Customers are encouraged to review the policy periodically.
8. Contact Us
If you have questions or concerns about this Refund Policy, please contact us:
- Email: help@cartwait.com
- Phone: +91 9076969276